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| Support Options
If Live Support is not available, or the issue is not urgent, please contact our support teams though the Support feature built into your Account Control Panel. This will open a ticket with our support teams, which you can track via your control panel. Using this feature will add your log your issue to our systems to be addressed by the first available support technician. Each time a post is made to the trouble ticket our systems will automatically email you a notification. Email Support In many cases you may find it easier to just email or use the support form located here, which will also email . Although trouble ticket items are addressed before email issues, every email will be answered swiftly. Both the trouble ticket system, and email systems are monitored 24/7, and responses will be made during and after regular business hours. Telephone Support If for any reason you would rather just give us a call, you may do so. Please see our contact numbers here for the number that best meets your needs. Once you reach our voice messaging system you may choose tech support from the main menu. Emergency Support This support utility is available only for current Aesir Network’s clients, and is to only be used for Network Emergencies. This utility bypasses the support desk, voicemail system, telephone queues, and the ticket system: this alerts real human beings immediately via email & cellular SMS. Both your account representative, and the network technician on duty will have the message within seconds of you pressing the submit button. Please review the procedures and limitations for using this service here. |
